Frequently Asked Questions
Caring for your stone jewelry
Handmade jewelry is not indestructible—but if you care for your jewelry, it will last. All damage occurring to a piece under your care is your responsibility. We include care cards with each order and/or list clear information on our website that is readily accessible. All damage, including normal wear and tear, is the owner’s sole responsibility.
Please note that Hinge Designs is not responsible for lost, broken, chipped, cracked, or damaged stones that you have purchased from us once it has left our hands. While this rarely happens, some stones are more fragile than others. The type of wear that rings can go through is extensive. Caring for your piece to the best of your ability will help preserve your piece...even when you're careful, accidents do happen. I am happy to repair pieces, scuff out chips and if something should break I may be able to repair it, see below for more information.
The jewelry you are purchasing is made to last, but like all handmade items, it is delicate. Care is necessary and is the sole responsibility of the wearer. I would advise that you should remove your jewelry before sleeping, swimming, or bathing. Colors of certain stones may change over time as they absorb the oils from your skin, I try to specify if this might happen but every stone is unique and sometimes will change as you wear it. You may clean your jewelry with clear soap and water, if metals from other rings adds marks to your rings please use the rough side of a kitchen sponge to carefully rub it off.
All items are shipped with USPS.
All items are packed with extreme care.
Insurance is not included in the shipping but reach out if you would like to add it to your order.
We gladly accept combined shipping which is reflected at checkout.
Where do you find all of your stones?
I find them all over! Some come from my adventures to the beach. I often travel to different gem shows, and I try to work with families and smaller companies that work directly with mines. I also am lucky to work with a few different miners myself. Shout out to my friend John Lincoln Lovely at Sticks n’ Stones in Waterville, NY where I get all of my Herkimer Diamonds!
Are the stones fragile?
Each piece is hand carved out of natural stone. While each piece is quite sturdy and have been tumbled and tested in the studio they are still made of stone and can be vulnerable when dropped or knocked against a hard surface. Stones should withstand other normal wear and tear.
If my piece does break what can I do?
Please email me! I do not accept any returns of broken pieces unless they are broken in shipping However if you have all of the pieces it is more than likely that I can repair your broken ring or earrings. Repairs are free but you will be responsible for the postage to get the piece back to me. My email is firstname.lastname@example.org
Do you offer payment plans?
Yes! I can offer payment plans of up to 4 payments for pieces although I will not ship until the piece is paid in full. Please email me at email@example.com to discuss payment plans.
How do I find my ring size?
I would be happy to email you a PDF printable ring sizer so that you can find your correct ring size. Please email me at firstname.lastname@example.org to request a ring sizer.
Do you make custom pieces? I love a specific piece but its not in my size or sold out can you make me one just like it?
I can make custom pieces but each stone is one of a kind and cannot be replicated. if you would like to start a discussion about a custom piece please email me at email@example.com. Please keep in mind that custom rings begin at $200 and I take a $100 deposit to start, my current lead time on custom work is 4-6 weeks.
Can you resize a ring for me?
I do not resize rings that are already made. Please see above to have a custom piece made.
Do you offer returns?
All sales are final and I do not accept returns. I will however exchange a ring for a different size if it doesn’t fit. If you have any questions or concerns before you buy please reach out! I am happy to help my email is firstname.lastname@example.org.
I have a store and would love to carry your work! Do you sell wholesale?
I sure do! Please email me at email@example.com to request my current line sheet.